We understand that your purchase must be delivered in perfect condition, which is why we take so much care and attention when designing our packaging. We pride ourselves on our customer service and aim to dispatch all orders promptly within 3-5 working days, subject to stock availability.

Private Label, Bespoke, Custom Made and Out of Stock Items:

For Customized product orders and Special orders or Out of stock Orders please be advised that due to the handmade nature of our products deliveries can take 14 -18 weeks due to average production and transit time required.

Express Delivery:

For all orders to be booked on Express delivery please order before 1pm Monday to Thursday and we will dispatch your order for delivery next day on an all-day service subject to availability of stock. For Express delivery charges kindly consult our shipping and delivery experts at info@flamencohome.com

For heavy shipments Express Delivery is not advisable to avoid breakages, incase if it is highly urgent, kindly please contact our help desk to make best possible arrangements in regard to the safety of the products. Extra charges may apply in accordance with the slabs of the Shipping Company.

Failed Deliveries:

If for some reason your goods fail to arrive, please call customer services at info@flamencohome.com Goods sent by courier will require a signature. The courier company will card a property twice to advise of attempted deliveries.

Following this, items will be returned to the local delivery depot and held for 5 days. If uncollected or undelivered, they will be returned to us and a charge of for re-delivery will be required to re-send.

Customs

If you are ordering products for delivery overseas, you will be subject to import duties and taxes that are levied once the package reaches its destination country. To gain customs clearance there may be additional charges and the payments of these costs are the responsibility of the customer. We have no way to predict what they may be or have any control over the total amount. As customs policies are very different from country to country, you should contact your local customs office for further information.

Please note that when ordering from our website, you are considered the importer of goods, and you must therefore comply with all laws and regulations of the destination country of your order. If for any reason a package is refused and must be returned to us, you will be liable for the cost of this. And you should be aware that cross-border deliveries may be subject to opening and inspection by customs authorities. When sending an order back please note that a customs label may list the value of contents and a generic description of internal package contents.

Please note we may also be required to provide certain order, delivery, and product information, such as items contents within an order, to our international carriers in order to facilitate customs clearance and comply with local laws.

Please note that on overseas orders where VAT is removed from the final total, the price for each product will be rounded to the closest dollar.

Order Tracking and History

If you've placed an order via our website, you can track its progress through our website or Corporate office. You can Log in to My Account and click on Order History

Return of Products ?

On delivery, the customer should inspect the goods on receipt and notify the company of any defects or damage caused in transit within 3 days.

If you are not entirely satisfied with the products that you have chosen you may return them to us within 7 days. We will be more than happy to offer you an exchange at our discretion or a refund provided that the products are returned complete, in perfect condition, unused and with the original packaging. Please take extra care to read our Caring for Your Item page. We cannot accept items for a refund or exchange if they have been damaged within a dishwasher or by failing to follow our care instructions.

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the items. Any items returned must be adequately packed for protection in transit and in the same packaging and condition as when they were dispatched, i.e. in original Flamenco bags/boxes and complete packaging. Failure to do so may result in the items being returned to the customer and the grounds for refunding the items deemed void. If you prefer, we will arrange to collect the products from you, but the cost will be charged to you and may be deducted from any refund due.

When returning goods, please pack the items in the original packaging, enclose the invoice and/or proof of purchase and address the parcel clearly. When returning items, we strongly advise you obtain proof of posting from the Post Office. We cannot accept responsibility for parcels lost in transit. We will only refund or provide an exchange for the costs of postage where the item returned is faulty or you have received an incorrect product.